Your privacy is important to us. This Privacy Policy explains how DM Play collects, uses and protects your personal information when you use our platform.
1. Information We Collect
Information You Provide
- Mobile number and account credentials during registration
- Bank account details for withdrawals
- KYC documents (ID proof, address proof) when requested
- Communications you send to our support team
Information Collected Automatically
- Device information (device model, operating system, browser type)
- IP address and location data
- Gameplay data and transaction history
- App usage patterns and session information
2. How We Use Your Information
- To create and manage your DM Play account
- To process deposits, withdrawals and game transactions
- To verify your identity and prevent fraud
- To send important notifications about your account
- To improve our platform, games and customer service
- To comply with legal and regulatory requirements
3. How We Protect Your Information
- All data is encrypted using 256-bit SSL encryption
- Payment information is processed through secure, PCI-compliant payment gateways
- Access to personal data is restricted to authorized personnel only
- Regular security audits are conducted to protect your data
4. Information Sharing
We do not sell, trade or rent your personal information to third parties. We may share information only in the following cases:
- With payment processors to handle your financial transactions
- With law enforcement when legally required
- To prevent fraud or protect the safety of our users
5. Cookies
DM Play uses cookies to improve your experience on our platform. Cookies help us remember your preferences and keep you logged in. You can disable cookies in your browser settings, but this may affect some features.
6. Your Rights
- Access — Request a copy of the personal data we hold about you
- Correction — Update incorrect or incomplete information
- Deletion — Request deletion of your account and associated data
- Opt-out — Unsubscribe from marketing communications
7. Data Retention
We retain your personal data for as long as your account is active, or as required by law. Financial records are kept for a minimum of 5 years as required by regulatory guidelines.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via your registered mobile number or through the app.
Last updated: January 2026. For privacy concerns, contact us.